Please read terms and conditions before placing an order.
Product and Service Statement Pop! Arts cannot guarantee the lifespan of your balloons after they are picked up/delivered. All balloon sales are final. Balloons are, by nature, temporary items; although, Pop! Arts uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected, and will also be adversely affected by weather, rough handling, foliage (branches), kids, pets, sharp edges, hot surfaces, crowded conditions, and other uncontrollable factors. Summer Pick Ups: Please make sure your air conditioner is on and car is cool before loading your balloons.
Matte Balloons | Longer Lasting Balloons: Matte colors are a very popular request, but please note that balloons start out with a sheen.. Once exposed to air, they begin to oxidize and turn matte in appearance. This occurs quickly in the warm summer air. Balloons last longest in a cool, air-conditioned environment. For longer lasting balloons, we recommend keeping them indoors away from the window, door, and/or heating vents. Outdoor Summer Events: We highly recommend hanging your balloons in a shaded area on a hot, sunny day. Installations: Due to the unexpected circumstances that can occur with any event, we reserve the right to make changes only in the best interest of our clients.
Balloon Cancellation Policy Should you need to cancel your order, you must submit your cancellation in writing (email is permitted) a full (5) business days before the day of your install. A credit will be held on your account for one year. If you do not adhere to this cancellation policy, full invoice amount is due. Fees are final and nonrefundable.
Private Event Cancellation Policy Should you need to cancel your event, you must submit your cancellation in writing (email is permitted) a full 15 days before your reservation date. A credit will be held on your account for one year. All fees are final and nonrefundable.
Installation Fee Clause An additional fee will be assessed for last minute changes and special accommodations/extra time required due to site not prepped for installation. Please be sure your site is clear of trash, dirt, and any broken glass. Backdrop should be set before our arrival. In the event that we are not able to complete an installation as planned due to these factors, we reserve the right to make changes. All balloon sales are final.
Weather Clause In the event that the weather becomes an issue for your event, client may have a “raincheck” if they contact Pop! Arts 36 hours prior to their install. Outdoor Installation: If weather will negatively affect balloons and/or safety becomes an issue, our design team will work with you to find an alternate location. We always recommend having a second location in mind. In the event that the weather prevents us from safely traveling to your event, client may choose to reschedule or receive a full credit towards a future installation.